Lexus of stevens creek




Lexus of stevens creek

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    Anita Clevenger, Lease Retention Manager, can assist you with this, and.

    Schedule an oil change, tire rotation, brake replacement, or service inspection .

    Lexus of stevens creek

    Lexus of stevens creek

    Lexus has had my car since Saturday - I have no idea what is wrong with it, what the prognosis is, how much it will cost to repair. Cape Fear Home Buyers Property investment firm. Customization made easy here at Lexus of Stevens Creek! Thank you so much for your extra care to customer service.

    Lexus of stevens creek

    Lexus of stevens creek

    Lexus of stevens creek

    Lexus of stevens creek

    Lexus of stevens creek

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    Congratulations to Roger Penske and all of Team Penske, past and present. This is a remarkable milestone and look forward to another ! Ever wondered how we make all things go at our Service Center?

    Check out this 30 second video and get the insider's scoop on our daily operations. Sections of this page. Email or Phone Password Forgotten account? JR alignment tires, Corp. Penske Motor Group Car dealership. Yes on Measure F Political organisation. Henderson Automotive Automotive repair centre. Richard Zaragoza at Capitol Chevrolet Car dealership. Gearmaster Automotive repair centre. Mahin Beauty Lounge Hair removal service. Mega Public Records Info Public service. Pro Wrestling Fans Event.

    Lexus of stevens creek

    Kraina Kolorowych Nici Arts and crafts shop. Teen Mother Choices Program Non-profit organisation. Cape Fear Home Buyers Property investment firm. Emotional Experience Marketing Marketing agency. Pages liked by this Page. Lexus has had my car since Saturday - I have no idea what is wrong with it, what the prognosis is, how much it will cost to repair.

    I have called my service rep, texted, emailed, called his backup, ca I guess its a good thing I have a loaner car? But would be really nice to hear back from someone and I would think they want their loaner back at some point? Amazingly appalled at the really bad customer service experience.

    Lexus of stevens creek

    The service is nothing exceptiona l here as I brought my car back for the first time after the 2 year compliment ary service and received a mortifying service consultant named Carlos Munoz. I received a service coupon from Pleasanton and called ahead to make sure it would be okay to use here. The guy is consistent though as he through and through insisted on arguing with me even when the manager on duty resolved the issue. He even blatantly told me to dial back, which is the wrong word choice when a customer is already unhappy to begin with!

    This interactio n was SO BAD that I had to ask for a different person to help me and the manager had to step in the room for him to do his job. Mannerisms count and his is beyond absurd!!! In the end, my car was 1K miles overdue for an oil change and I already had plans for the day. The only acceptable aspect of this experience is the manager on duty as he maintained profession alism.

    Overall, I was still dissatisfi ed with Lexus of Stevens Creek for not honoring what they said they would do from the principle aspect. More importantl y, this was disappoint ing because this place does not represent the brand that I thought Lexus was. Sad to say, this experience was not amazing.

    Lexus of stevens creek

    The best customer service! All the reps are great, however the customer service by Marshall yesterday was excellent. Also Matt Technolog y Specialist helped me with a simple technical question withou Steve is an excellent ASM writer we will come back for many more service.

    Never called me to let me know my car is ready. Messed up on my paperwork so I had to wait even longer. Another time they said warranty would not cover a defect on the car. Don't come here unless you I appreciate d that Andrew called on my phone instead calling out loud my name in the waiting area. Would be more efficient if the agents would use texting to let customers know what room you have to go to.

    2017 Lexus Experience Challenge Lexus of Stevens Creek Herman Samaniego



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